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Dr. Wilfred T. Grenfell

Patient Safety/Quality

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Automated Notification System

Labrador-Grenfell Health announced the expansion of the Automated Notification System (ANS) on June 26, 2017. ANS was launched in December 2016 to remind patients of their upcoming appointment(s). The expansion of the program provides clients with the option of choosing text, e-mail or telephone to receive their notification.

Sometimes patients forget appointments or experience unplanned life events which result in missed appointments. The ANS provides a reminder several days before a patient’s scheduled appointment so that patients may confirm an appointment and carry out any preparations needed before the appointment. If a patient informs the health authority that they are unable to attend the appointment, this will allow other patients to be booked in any unfilled appointment slots.  The system provides clients with a telephone reminder several days before their scheduled endoscopy appointment. The reminder allows clients to confirm or cancel their appointment, while allowing other clients to be booked in unused or cancelled appointment slots.

The number of ‘no shows’ or missed appointments are a concern to all four regional health authorities in the province. When a patient doesn’t show at the appointed time, or doesn’t give sufficient cancellation notice, there is no time to offer that appointment to someone else. This results in underutilized staff and equipment resources and lost procedure times that can never be recouped and can impact waiting list and wait times.

Click on the links to access the supporting documents:

The Automated Notification System was launched by Labrador-Grenfell Health on Dec. 7, 2016. See the news release issued at that time:

c. 2007 Labrador-Grenfell Health