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Dr. Wilfred T. Grenfell
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Patient Safety/Quality

Patient Safety/Quality > Automated Notification System >

Automated Notification System

Labrador-Grenfell Health announced the launch of the Automated Notification System (ANS) in December 2016 to remind clients of their Endoscopy appointment(s). The expansion of ANS in June 2017 provided clients with the option of choosing text, e-mail or telephone to receive their notification. ANS was expanded on Feb. 5, 2018 for clients who have Diagnostic Imaging appointments.

Sometimes clients forget appointments or experience unplanned life events which result in missed appointments. The ANS provides a reminder several days before a client's scheduled appointment so that they may confirm an appointment and carry out any preparations needed before the appointment. The system provides clients with a telephone reminder several days before their scheduled appointment. The reminder allows clients to confirm or cancel their appointment, while allowing other clients to be booked in unused or cancelled appointment slots.

The number of ‘no shows’ or missed appointments are a concern to all four Regional Health Authorities in the province. When a client doesn’t show at the appointed time, or doesn’t give sufficient cancellation notice, there is no time to offer that appointment to someone else. This results in underutilized staff and equipment resources and lost procedure times that can never be recouped and can impact waiting list and wait times.

 

Automated Notification System Timeline

  • Dec. 2016: ANS launched for clients who have Endoscopy appointments
  • June 2017: Expansion of ANS provides clients with option of choosing text, e-mail or telephone
  • Feb. 2018: Expansion of ANS to include Diagnostic Imaging appointments

 

Click on the links to access news releases:

 

Click on the links to access the supporting documents:

 

c. 2007 Labrador-Grenfell Health